Effective Date: 05 August 2025
Welcome to Brain’s Publishers (“Brainspub,” “we,” “us,” “our”).
This Return & Refund Policy explains how we handle requests for returns, exchanges, or refunds for any product purchased through brainspub.com (the “Website”). Because we sell intangible, irrevocable digital products (e-books, downloadable templates, video courses, etc.), special rules apply.
1 . Scope of this Policy
- Applies to every order placed via the Website, regardless of the buyer’s country.
- Covers only digital content delivered instantly by download or streaming. Physical goods, if we ever offer them, will be covered by a separate policy.
- Complaints about access or technical defects are handled via Section 3 below.
Consumer-protection regulations require e-commerce businesses—even those that do not allow refunds—to publish a clear, conspicuous policy before checkout. TermsFeed
2 . All-Sales-Final Principle
- No “change-of-mind” refunds or returns. Once a file is delivered or an access link is issued, the transaction is considered final.
- By completing payment, you expressly agree that you lose any statutory “cool-off” right that might otherwise apply to digital content once download/streaming begins.
- This “all-sales-final” rule helps us protect our intellectual property and keep prices affordable. Termly
3 . Limited Exceptions
We will review a request only if:
| Exception | What qualifies | What doesn’t |
|---|---|---|
| Corrupted or incomplete file | File fails to open or is missing promised sections after reasonable troubleshooting. | Inability to open the file due to outdated software or device incompatibility. |
| Wrong product delivered | You received a different title/edition than the one shown at checkout. | Minor layout updates or format differences. |
| Content not as described | Major discrepancy between sales page description and actual content. | Personal dislike of style or opinion that content “wasn’t helpful.” |
Under India’s Consumer Protection (E-Commerce) Rules 2020, sellers must honour refunds for defective or mis-described digital goods. IndiaLaw LLP
If we verify your claim, we will at our sole discretion:
- Re-issue the correct or fixed file, or
- Provide store credit of equal value, or
- Issue a monetary refund to your original payment method.
4 . How to Request Support or an Exception
Email brainspublishers@gmail.com or call +91 98765 98765 within 7 calendar days of purchase and provide:
- Order ID or transaction receipt
- Product name and version
- Detailed description of the issue (screenshots or error messages help accelerate a resolution)
We acknowledge all emails within 48 hours and aim to resolve verified issues within 10 business days.
5 . Chargebacks & Dispute Resolution
- Filing a payment-provider chargeback before contacting us may slow resolution.
- We reserve the right to contest chargebacks with evidence of file delivery and your acceptance of this Policy.
- Unresolved disputes may be referred to consumer-dispute redressal authorities under the Consumer Protection Act 2019 (India).
6 . Updates to This Policy
We may modify this Policy to reflect best practices or legal changes. The “Effective Date” will change accordingly. Continued use of the Website after an update constitutes acceptance of the revised terms.
7 . Need Help?
Brain’s Publishers
Email: brainspublishers@gmail.com
Phone/WhatsApp: +91 98765 98765
We’re committed to ensuring a smooth digital experience and will always act in good faith within the boundaries outlined above.
Thank you for choosing Brainspub for your learning journey!